HYPER SPORTS
FREE RETURNS
Returns are FREE on almost everything except surfboards and other large bulky items.
The refund goes straight back on to the card you used to purchase the item. Refunds are processed within 24 hours (working days) from arriving in our building.
HOW IT WORKS
Fill Out The Online Return Form
Complete the form below with your order details and reason for return.
Pack Your Item Properly & Securely
Place your item back in its original packaging, then securely pack it in a courier bag or box.
Print Returns Ticket & Drop Off
You'll receive your FREE returns courier ticket by email once your request has been approved.
FREE
Courier Pickup
30 DAYS
To Return
100%
Full Refund
THE WORLD'S EASIEST RETURNS FORM
Fill out the form below and our team will get back to you with a free courier ticket.
TIPS FOR A SMOOTH RETURN
Return Items As Received
Return the items in the exact condition they were received. If the packaging is damaged or the swing tags are missing, we may reject the return.
Avoid Damaging Original Packaging
Do not stick the courier ticket directly onto the product packaging. For instance, avoid taping it onto a shoebox.
Returns Must Be Resalable
Our ability to accept returns relies on the items being in resalable condition, including their original packaging.
OTHER INFORMATION
30-Day Returns
Return items within 30 days in original condition with swing tags for a refund. Shipping costs are non-refundable.
Faulty Returns
Follow the return process and we'll inspect your item within two working days. If needed, we'll send it for repair or refund.
Warranties
Warranties for manufacturing defects require supplier assessment, which may take up to 20 working days.
Why No Exchanges?
We process returns promptly and issue a full refund, so you can simply reorder the correct size or item. This avoids stock issues with exchanges.
Australian Customers
For returns, please email us at [email protected]. Due to GST & Duty Laws, we can't offer free returns for Australian customers.
DROP-OFF LOCATIONS
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Order with confidence. If it doesn't fit, we'll pick it up for free.
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