PRIVACY POLICY
Last updated: March 2026
Hyper Sports ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our website and services.
Information We Collect
When you place an order or create an account, we collect personal information including your name, email address, shipping address, phone number, and payment details. We also collect browsing data such as pages visited, products viewed, and search queries to improve your shopping experience.
How We Use Your Information
We use your personal information to process and fulfill orders, communicate about your purchases, provide customer support, send promotional offers (with your consent), improve our website and services, and comply with legal obligations. We will never sell your personal information to third parties.
Payment Security
All payment transactions are processed through secure, PCI-compliant payment gateways. We do not store your full credit card details on our servers. Payment processing is handled by trusted third-party providers including Stripe, Afterpay, and Zip.
Cookies & Tracking
We use cookies and similar technologies to remember your preferences, keep items in your cart, analyse website traffic, and deliver relevant advertising. You can manage cookie preferences through your browser settings. Essential cookies are required for the website to function properly.
Third-Party Services
We work with trusted third-party services for payment processing, shipping and logistics, email marketing, website analytics, and advertising. These partners only receive the information necessary to perform their services and are bound by confidentiality agreements.
Your Rights
Under the New Zealand Privacy Act 2020, you have the right to access your personal information, request corrections to inaccurate data, request deletion of your data, opt out of marketing communications, and lodge a complaint with the Privacy Commissioner. To exercise any of these rights, contact us at [email protected].
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order history is retained for 7 years for tax and legal compliance.
Children's Privacy
Our website is not intended for children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.
Changes to This Policy
We may update this privacy policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this privacy policy or our data practices, please contact us at [email protected] or call 09 580 4152.